Qualified Pest Management Professionals
The Tools and Experience to Get the Job Done
Our technicians utilize all the latest techniques in pest control to identify and manage your pest problem, including the use of infrared thermal technology to reduce or even eliminate the need for using pesticides.
Environmentally Conscious Pest Management
All employees must undergo a comprehensive background check before ever showing up to service your account.
Companies must have a drug-free workplace policy that not only prohibits illegal drugs, but also requires employees to notify management if they are using prescribed medication that may impair their judgment, driving ability, performance or behaviour.
Motor vehicle record checks must be conducted on all employees that drive a company vehicle or a personal vehicle for the company.
Each employee that shows up to your residence or business is required to adhere to a strict uniform dress code and service vehicle maintenance and appearance policy. (We want to make a great first impression—no leaking oil on your driveway or dirty boots on your carpet!)
QualityPro ensures that companies must provide you with a warranty/service agreement that clearly outlines the scope of service in BOLD type on the first page of the contract.
Clear communication practices must be followed, including procedures for contacting the customer to schedule the inspection and notification.
Sales and service technicians must first meet testing minimums before they are eligible to work on your account. QualityPro feels that testing and training are among the most important aspects of any service industry.
The QualityPro program also contains an environmental stewardship aspect that requires companies to offer Integrated Pest Management services (IPM) to its customers. If you would like more information on what “IPM” means, just ask your service provider.
Advertising practices are put in place to ensure that companies don’t make false claims when soliciting your business. No images, words or misleading terminology!
All companies that enroll in the QualityPro program must have insurance minimums in place for workers comp, general liability and vehicles.
We Know the Kootenays
Cornelius Murphy – Owner/Operator
Norm Dean – IPM Field Technician
I follow the Integrated Pest Management rules in trying to find all possible solutions to solving your pest problems without the use of chemicals. I’ve learned to listen to the customer and inspect all areas of the home or business to put the best pest program in place. In my spare time, I enjoy golfing and spending time with my family and friends.
If I can’t answer your questions, I’ll spend time to find the answers for you. I look forward to working with you and finding solutions to all your pest problems.
Chris Beaton – Bookkeeper/Office Administrator
I was born and raised in Kimberley and now live in Ft Steele. I am proud to call the East Kootenays my home. I have been working in the bookkeeping/office admin industry for the last 25 years plus. I have come to Cranbrook Pest Control to apply my knowledge and experience to assist the field techs and manage the office. I find working in the pest control industry very interesting and I’m learning more all the time. Besides bookkeeping/office admin, I also have extensive retail experience and great customer service skills. I love what I do and I look forward to looking after any of your billing and phone enquiry’s and online store services.
Arden Gallaway – IPM Field Technician
Arden was born in Calgary, moved to Fairmont Hot Springs in 2016. With experience in commercial and industrial construction, Arden has the structural knowledge and the attitude to satisfy the client and get the job done right. Arden has a wife and two boys. Spends time enjoying the outdoors and spending time with his boys at sporting events. Arden services the Golden, Columbia Valley area for all your pest control needs.
Matthew Holzman – IPM Field Technician
250-919-2689 • Email
Matt was born and raised in central California, and moved to Cranbrook in 2012. With experience in residential and commercial construction, and a lifetime of customer service, Matt brings to the team an eye for structural awareness, the mindset to do what it takes to satisfy the customer, and the heart to get the job done right. In the off season, Matt can be found spending his time with his family and friends, working on various artistic projects, and educating himself on ways to be more efficient in his career. With an extreme prejudice for bugs, Matt is proud to service the East Kootenays and Elk Valley, for all your pest control needs.